Refund Policy

Refund Policy

By purchasing from The Anexio LLC (theanexiollc.com), you agree to this Refund Policy and the conditions governing refund requests.

Revision Policy

  • Revisions depend on the selected package.
  • We offer revisions to improve your design while maintaining the original concept.
  • Unlimited revisions apply only within the same concept scope.
  • Requests for complete redesigns will be treated as a new project.
  • Standard turnaround time for revisions is 24–48 hours.

Refund Policy

We strive for complete customer satisfaction; however, refunds are subject to the following conditions:

Eligibility

  • 100% refund (minus 10% processing fee) if cancellation is requested before project work has started.

  • 50% refund (minus processing fee) if cancellation is requested after project initiation but before initial design/mockup delivery.

  • No full refunds once initial concepts, mockups, strategy documents, or development work have been delivered.

  • Partial refunds may be considered only if requested within 48 hours of initial delivery and before revisions or approvals begin.

  • No refunds will be issued after final files, website credentials, source files, or completed project handover have been delivered.

Non-Refundable Cases
Refunds will not be issued if:

  • Initial concepts have been approved.
  • Revision requests have been made.
  • The project has entered the revision phase.
  • Final files have been delivered.
  • No response is received from the client for 5 working days.
  • The client remains inactive for 7 working days or more.
  • The delay or dissatisfaction is due to incomplete or unclear brief.
  • The client engages another service provider for the same project.

Website Services

  • No refunds once design mockups are approved or development has started.

General Conditions

  • Refund requests must include a valid reason aligned with the original brief.
  • All refunds are processed at the discretion of The Anexio LLC.

Ownership & Rights

  • Upon full payment, the final approved design ownership is transferred to the client.
  • If a refund is issued, all rights revert to The Anexio LLC, and the client may not use any delivered work.

Customer Responsibilities

  • Provide clear and complete project requirements.
  • Stay responsive during the project lifecycle.
  • Review updates via email or dashboard (if applicable).
  • Delays caused by lack of communication may impact delivery timelines and refund eligibility.

Delivery Policy

  • Initial concepts are delivered within the timeline specified at checkout.
  • Final files are delivered after approval.
  • Rush delivery may be available at an additional cost.

Satisfaction Guarantee

We are committed to delivering high-quality services and will continue revisions (within scope) until you are satisfied.

Communication Policy

Official communication is conducted only via:

Limitation of Liability

The Anexio LLC shall not be liable for:

  • Indirect or consequential losses
  • Business losses, revenue loss, or data loss
  • All services are provided “as is” without warranties unless stated otherwise.

Code of Conduct

Both The Anexio LLC and the client agree not to:

  • Make defamatory or damaging public statements
  • Harm each other’s reputation during or after the project

Policy Updates

The Anexio LLC reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of the latest version.