REFUND POLICY – The Anexio LLC

Effective Date: April 10, 2026

By purchasing from The Anexio LLC (theanexiollc.com), you agree to this Refund Policy and the conditions governing refund requests.

1. Revision Policy

• Revisions depend on the selected package.
• We offer revisions to improve your design while maintaining the original concept.
• Unlimited revisions apply only within the same concept scope.
• Requests for complete redesigns will be treated as a new project.
• Standard turnaround time for revisions is 24–48 hours.

2. Refund Policy

We strive for complete customer satisfaction; however, refunds are subject to the following conditions:

Eligibility

• Full refund (minus 10% processing fee) if requested before initial design delivery.
• 66% refund (minus processing fee) if requested within 48 hours of delivery.
• 33% refund (minus processing fee) if requested within 48–96 hours of delivery.

Non-Refundable Cases
Refunds will not be issued if:

• Initial concepts have been approved.
• Revision requests have been made.
• The project has entered the revision phase.
• Final files have been delivered.
• No response is received from the client for 5 working days.
• The client remains inactive for 7 working days or more.
• The delay or dissatisfaction is due to incomplete or unclear brief.
• The client engages another service provider for the same project.

Website Services

• No refunds once design mockups are approved or development has started.

General Conditions

• Refund requests must include a valid reason aligned with the original brief.
• All refunds are processed at the discretion of The Anexio LLC.

3. Ownership & Rights

• Upon full payment, the final approved design ownership is transferred to the client.
• If a refund is issued, all rights revert to The Anexio LLC, and the client may not use any delivered work.

4. Customer Responsibilities

• Provide clear and complete project requirements.
• Stay responsive during the project lifecycle.
• Review updates via email or dashboard (if applicable).
• Delays caused by lack of communication may impact delivery timelines and refund eligibility.

5. Delivery Policy

• Initial concepts are delivered within the timeline specified at checkout.
• Final files are delivered after approval.
• Rush delivery may be available at an additional cost.

6. Satisfaction Guarantee

• We are committed to delivering high-quality services and will continue revisions (within scope) until you are satisfied.

7. Communication Policy

Official communication is conducted only via:

• Email: info@theanexiollc.com
• We are not responsible for communication outside our official channels.

8. Limitation of Liability

The Anexio LLC shall not be liable for:

• Indirect or consequential losses
• Business losses, revenue loss, or data loss
• All services are provided “as is” without warranties unless stated otherwise.

9. Code of Conduct

Both The Anexio LLC and the client agree not to:

• Make defamatory or damaging public statements
• Harm each other’s reputation during or after the project

10. Policy Updates

• The Anexio LLC reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of the latest version.